Employee Assistance Program (EAP)

An evidence-based Employee Assistance Program supporting employees, leaders, and organisations with confidential psychological support, critical incident support, and psychosocial risk management solutions.

What is an Employee Assistance Program?

An Employee Assistance Program (EAP) is a confidential workplace support service that helps employees and managers address personal and work-related issues that impact mental health, performance, and safety at work.

Get Mentally Fit’s Employee Assistance Program is delivered by qualified organisational psychologists and designed to support:

  • employee wellbeing and mental health
  • early intervention and prevention
  • leadership decision-making
  • psychosocial risk management obligations

Unlike generic EAP services, our approach is practical, workplace-focused, and aligned with Australian WHS expectations.

Why an EAP Matters for Employers

An effective EAP helps organisations meet their duty of care while supporting employees early – before issues become costly.

Australian organisations are under increasing pressure to manage:

  • workplace stress, burnout and prevention
  • psychological safety risks
  • psychosocial hazards under WHS legislation
  • performance and retention challenges

Without access to a structured Employee Assistance Program, these issues often escalate into absenteeism, conflict, psychological injury claims, and compliance exposure.

Why GMF as your Employee Assistance Program Provider?

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Practical, confidential, and business-focused

Just a professional, immediate, and more affordable pay-for-use only service. Critical incident support included, anytime.

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Delivered by experienced organisational psychologists

Senior psychologist support for your team, resolving common and more complex issues faster.

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Designed for Australian workplaces and SMEs

For businesses without large HR or internal wellbeing teams. Flexible EAP for growing businesses.

What Our Employee Assistance Program Includes

Our pay-for-use only Employee Assistance Program offers:

  • confidential workplace counselling services
  • manager assist support for leaders
  • stress, burnout, and conflict support
  • critical incident response
  • short-term, solution-focused interventions
  • optional de-identified usage insights

Services are delivered via phone, video, or in-person, depending on location and organisational needs.

Additional Intervention Services

Get Mentally Fit offers non-confidential intervention support and Critical Incident Response, as part of our confidential EAP service.

These on-demand services are designed to:

  • Intervene early in emerging or high-risk situations
  • Support complex psychological or workplace challenges
  • Strengthen psychosocial hazard identification and management

Our Wellbeing Checks and Assessments, and Critical Incident Response are practical, immediate, psychologist-led interventions – reducing escalation while meeting duty of care obligations.

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Well Check

An employer-initiated service providing early intervention and recovery support for at risk employees experiencing psychological distress.

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Wellbeing Assessment

A psychologist-led assessment supporting early intervention and appropriate support actions in high-risk workplace situations.

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Critical Incident Response

Timely, psychologist-led help providing immediate support and guidance to individuals and teams following workplace critical incidents.

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Employee Assistance Programs & Psychosocial Risk Management

Our EAP supports psychosocial risk management by:

  • encouraging early reporting of stressors
  • supporting employees before escalation
  • guiding leaders on appropriate responses
  • informing broader psychosocial risk assessments

This makes EAP an important component of a compliant psychosocial risk management approach.

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Employee Assistance Program FAQs

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An Employee Assistance Program (EAP) is a workplace wellbeing service that provides confidential counselling and psychological support to employees. EAP services are designed to help staff manage personal or work-related challenges such as stress, anxiety, workplace conflict, burnout, or major life changes.

For organisations, EAPs are part of a broader workplace mental health strategy aimed at improving employee wellbeing, reducing absenteeism, and supporting a psychologically safe workplace.

An EAP typically gives employees access to a set number of confidential counselling sessions each year, delivered by qualified psychologists or counsellors. Support may be provided face-to-face, via phone, or through secure online platforms.

Employees can usually self-refer without notifying their manager, ensuring privacy. Employers receive de-identified reporting that highlights usage trends and emerging workplace risks – without compromising individual confidentiality.

Employee Assistance Program costs vary depending on workforce size, access model, and scope. Get Mentally Fit offers flexible EAP options suitable for SMEs and larger organisations. 

An Employee Assistance Program is not legally mandatory, but it is widely recognised as a key control for managing psychosocial risks under WHS legislation.

 

Employees can access counselling support, and managers can access Manager Assist services where included.

For employers, EAPs can:

  • Reduce workplace stress and burnout

  • Improve employee engagement and morale

  • Lower absenteeism and presenteeism

  • Support leadership during organisational change

  • Assist with critical incident response

  • Strengthen psychosocial risk management practices

When integrated into a broader workplace wellbeing strategy, an EAP supports both employee mental health and overall organisational performance.

Employee Assistance Program Support

That Works in the Real World

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